That is, with a single WhatsApp number, a company can make several calls with different agents at the same time.īut does not stop there. What Weni WhatsApp API does is direct these customers to their available attendants, who have a service system that offers live support (livechat). In other words, the Weni WhatsApp API allows that through a single phone number (used in WhatsApp) several calls can be made with your SAC team.įor example, when a user contacts your company via WhatsApp, on the other side of the conversation is your customer service team with several attendants, correct? With it, companies can combine WhatsApp Business and RocketChat in a single communication channel. How Weni WhatsApp API worksĪs we said at the beginning of this article, Weni WhatsApp API is a communications solution from Weni. It is a livechat, in other words, a real-time communication platform that allows greater interaction with your customers.īecause it is open source software, that is, it has open source, Rocket.Chat allows the total customization of its interface according to the needs and particularities of your company.Ĭan you imagine how the integration between these two tools can improve your customer service? We’ll explain how it works below.

However, the most interesting thing about WhatsApp Business is that, with the API, integrations with different tools are allowed, such as chatbots and livechats, which further expand the communication possibilities of the application. People already communicate with brands through WhatsApp to: In other words, the business version allowed for more effective communication between customers and companies, providing specific resources for this purpose.Īnd it has worked. To get an idea, it is present in 99% of smartphones of Brazilians and 93% of them open the app every day, for example.Īnd with the launch of WhatsApp Business, the messenger is no longer for personal use only. Check out! Understand WhatsApp Business API and RocketChatįirst of all, it is not new that WhatsApp is the most used messaging application worldwide. We will explain in this article how this tool works and the benefits of adopting it in your company right now. Integration that unites WhatsApp, the most used messaging application in the world, with a scalable open source livechat, Rocket.Chat, Weni WhatsApp API is the solution for companies that want to organize their service within the company and reduce costs. Weni WhatsApp API is an Weni solution for companies that want to optimize their customer service.

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